GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 06/01/2026

ARTICLE 1 – GENERAL PROVISIONS

These General Terms and Conditions of Sale (referred to as the "T&Cs") govern transactions carried out on the Operator's website, also known as the "Website Operator". These T&Cs are permanently available on the site for consultation and can be given to customers by various means at their request.

For all orders placed, the agreement on the T&Cs is mandatory. The customer validates his acceptance by ticking a specific box or by clicking on a dedicated button, thus confirming that he has read and accepted the T&Cs before finalising his purchase.

Confirmation of the order by the buyer signifies his agreement with the T&Cs in force on the date of the order. The Operator undertakes to archive and allow the reproduction of these T&Cs for future reference.

ARTICLE 2 — DESCRIPTION OF THE PRODUCTS

The site offers the online sale of the following products: Tool for animals referred to as "Product(s)". These products are available to any user, whether an individual or an entity referred to herein as a "Customer".

Each Product is presented with a detailed description either directly provided by the supplier or accessible via an external link to the manufacturer's website. This description highlights the essential characteristics of the product. It is important to note that the images of the products on the site are not contractual. Instructions for use, if necessary, are available on the website or are provided at the time of delivery. All Products marketed comply with the legal standards in force in France.

The Client assumes full responsibility for the conditions and consequences of his access to the site, including any costs imposed by third parties such as Internet service providers that are at his expense. It is also the Customer's responsibility to ensure that they have the necessary equipment to access the site and that it is secure and fit for purpose. The Client must ensure that its computer configuration does not pose any security risks and is able to navigate the site.

ARTICLE 3 – ORDERS PLACED ON THE SITE

The Site Operator undertakes to ensure the availability of its products, but these products are offered within the limit of existing stocks. If a product ordered by the customer becomes unavailable after the order has been placed despite the Operator's efforts, the Operator will inform the customer by email as soon as possible.

The customer will then have the choice between two options:

• Receive a product of equivalent quality and price to the one originally ordered, or
• Obtain a refund of the amount of the product ordered made no later than thirty (30) days after payment.

Apart from the refund of the unavailable product, if the customer opts for this solution, the Operator is not obliged to pay any cancellation compensation.

Unless otherwise specified in these T&Cs and without affecting the right of withdrawal provided for by the legislation in force, the orders placed by the customer are considered firm and definitive.

ARTICLE 4 — TERMS OF PAYMENT

The Client acknowledges that any order placed on the Website constitutes a financial commitment and that it must make a payment in return for the Product requested.

The Site Operator reserves the right to check the authenticity of the payment before the order is shipped using all necessary methods.

Regarding transactions, the operator of the Site accepts the various payment solutions that are listed on the Site.

ARTICLE 5 — PAYMENT OF THE PRICE

The price of the Products at the time of the order is presented in euros and is inclusive of all taxes (including VAT) with the exception of delivery and transport costs (unless indicated).

In the event of a promotion, the Operator guarantees that the promotional rate will be applied to all orders placed during the advertised promotional period.

Payment must be made in euros (€) only. The total amount becomes payable upon confirmation of the order. The prices displayed take into account any discounts and rebates that the Operator may offer. Additional delivery or transport costs, if applicable, will be added to the price of the Products and clearly specified before the Client validates the order.

The total to be paid by the Client as well as the details of this amount will be clearly indicated on the order confirmation page.

ARTICLE 6 – FORMATION OF THE CONTRACT

The contract between the Site Operator and the Customer is established as soon as the Customer sends the confirmation of his order. This confirmation is carried out through a process known as "double-click": the Customer selects their products, checks them in their basket, accepts the general terms and conditions of sale (GTCS) and proceeds to the payment by entering their bank details.

This "double-click" process constitutes an electronic signature that has the same legal value as a handwritten signature and definitively seals the Customer's order.

The Site Operator undertakes to securely store records of orders and invoices that serve as reliable proof of the contract. Unless proven otherwise, such records are recognized as valid evidence of transactions carried out between the Site Operator and its Customers.

The Client has the right to cancel his order in writing for reasons such as the non-conformity of the product, a significant delay in delivery or an unjustified price increase, and may then claim a refund of his deposit with interest. For its part, the Site Operator may cancel the order if the Customer refuses delivery or does not finalize payment upon delivery.

ARTICLE 7 — RETENTION OF TITLE

The Site Operator remains the exclusive owner of the Products ordered on the Site until the full price has been received, including any shipping costs.

ARTICLE 8 — SHIPPING AND DELIVERY

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union and for deliveries in these same geographical areas.

Delivery means the transfer to Customer of physical possession or control of the Product.

Shipping costs are those specified at the time of finalization of the order and are accepted by the validation of the order.

The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are announced in working days on the Site at the time of ordering. These times include the preparation and shipping of the order as well as the time frame provided by the carrier.

The Operator undertakes to ship the Products in accordance with the deadlines announced on each Product sheet and in the basket, provided that payment for the order has not been previously refused.

However, if one or more Products cannot be delivered within the period initially announced, the Operator will send an email indicating the new delivery date to the Client.

The Products will be delivered to the address indicated by the Client when placing their order. It is therefore up to the employer to check that this address does not contain any errors. The Operator cannot be held liable if the address provided by the Client is incorrect, thus preventing or delaying delivery.

Upon delivery, you may be asked to sign a receipt note.

Upon delivery, it is the Customer's responsibility to verify that the Products delivered are in accordance with their order and that the package is sealed and not damaged. If this is not the case, the Client must indicate this on the delivery note. No claim on the quantity or condition of the Product will be accepted if the claim has not been recorded on the delivery note.

ARTICLE 9 – RIGHT OF WITHDRAWAL

If a Product delivered is not completely satisfactory to the Customer, the Customer may return it to the Operator. The Client will have fourteen (14) days to do so from the date of receipt of the order.

In accordance with Article L.221-21 of the French Consumer Code, and in order to implement this right of withdrawal under the conditions of Articles L. 221-18 et seq. of the French Consumer Code, the Client is invited to complete the following standard withdrawal form:

Letter to be sent by registered mail with acknowledgement of receipt:

• Consumer's first and last name
• Its address
• Postal Code - City
• Recipient: First and last name of the professional seller
• Consignee Address (Seller)
• Postal Code - City
• À ... The ... (date of letter)
• Dear Sir,
• The ... (indicate the date on the order form) I have ordered ... (designation of the object: for example the DVD collection, the armchair...) that you delivered to me (or that I received) the ... (date).
• In accordance with Article L. 221-18 of the Consumer Code, I am exercising my right of withdrawal.
• Consequently, I kindly ask you to return to me as soon as possible and at the latest within 14 days of receipt of this letter the sum of ... euros that I paid you when I ordered, in accordance with the provisions of Article L. 221-24 of the Consumer Code.
• Please find attached (indicate the returned item) that I am returning to you.
• Please believe Madame Monsieur in the expression of my distinguished sentiments.
• Signature

The Operator will send an acknowledgement of receipt of the Client's request for withdrawal by e-mail.

Where applicable, the Client may exercise his right of withdrawal by notifying the Operator of the following information:

• name, geographic address, telephone number, and email address;
• decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail, if these contact details are available and therefore appear on the standard withdrawal form). The Client may use the model withdrawal form but it is not mandatory.

Return shipping costs are the responsibility of the Consumer.

The exceptions of Article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract:

• the provision of services that have been fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior consent and express waiver of his or her right of withdrawal;
• the supply of goods or services the price of which depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
• the supply of goods made to the consumer's specifications or clearly personalised;
• the supply of goods likely to deteriorate or expire quickly;
• supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
• the supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;
• the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and the value of which is agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
• maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
• the provision of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
• the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
• concluded at a public auction;
• provision of accommodation services, other than residential accommodation, transport services, goods, car rental, catering or leisure activities that are to be provided on a specific date or period;
• the supply of digital content not provided on a material medium the performance of which has begun after the consumer's express prior consent and express waiver of his or her right of withdrawal.

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused, and with all possible accessories.

In addition to the returned Product, the return package must also contain a letter specifying the Customer's exact (surname, first name, address) and complete contact details, as well as the order number and the original purchase invoice.

The Operator will reimburse the Client for the amount of the Product within fourteen (14) days of receipt of the Product and all the elements allowing the implementation of the Client's refund. This refund may be made by the same means of payment as that used for the Client. As such, the Customer who has paid for his order in the form of credit notes/gift vouchers may be reimbursed by credit notes/gift vouchers according to the Operator's wishes.

By accepting these General Terms and Conditions of Sale, the Client expressly acknowledges that they have been informed of the terms of withdrawal.

ARTICLE 10 – CUSTOMER SERVICE

The Customer may contact the Operator's customer service:

• at the following number 0623138491 the following day and hours of operation from Monday to Friday from 2 p.m. to 6 p.m.
• by email, by contacting glovegonefur@gmail.com indicating their name, telephone number, the subject of their request and the number of the order concerned.

ARTICLE 11 — INTELLECTUAL PROPERTY AND LICENSE TO USE THE SITE

The Operator is the sole owner of all the elements present on the Site, in particular and without limitation all texts, files, animated or non-animated images, photographs, videos, logos, drawings, models, software, trademarks, visual identity, database of the Site and all other elements of intellectual property and other data or information (hereinafter the "Elements") which are protected by French and international laws and regulations relating in particular to intellectual property.

Consequently, none of the Elements of the Site may be modified, in whole or in part, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, distributed, represented, stored, used, rented or exploited in any other way, free of charge or for a fee, by a Client or by a third party, regardless of the means and/or media used, whether known or unknown to date, without the prior express written authorization of the Operator in the event that by case and the Client is solely responsible for any unauthorized use and/or exploitation.

In addition, it is specified that the Operator is not the owner of the content posted online by the Customers, for which the latter remain fully responsible and guarantee the Company against any recourse in this respect. Customers grant the Operator a non-exclusive, transferable, sub-licensable, free of charge and worldwide license to use the intellectual property content that they publish on the Site for the entire duration of the protection of such content.

The Operator reserves the right to take any legal remedies against persons who have not complied with the prohibitions contained in this article.

ARTICLE 12 – LIABILITY AND LEGAL GUARANTEE OF CONFORMITY

12.1 Liability

The Operator cannot be held liable for the non-performance of the contract by the Client or due to an event qualified as force majeure by the competent courts or the unforeseeable and insurmountable act of any third party hereto.

The Operator cannot be held responsible for the information imported, stored and/or published on the Site by the Customers. The Operator cannot be held liable for any information published by a Client on the Website and for any direct or indirect damage that this use may cause to a third party, the Client at the origin of the publication remaining solely responsible in this respect.

The Client acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions over the Internet. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or operating error. In particular, their operation may be temporarily interrupted due to maintenance, updates or technical improvements, or to change their content and/or presentation.

The Operator cannot be held liable for the use that may be made of the Site and its services by Customers in violation of these General Terms and Conditions and for the direct or indirect damage that this use may cause to a Customer or a third party. In particular, the Operator cannot be held liable for false statements made by a Customer and for its behaviour towards third parties. In the event that the Operator is held liable for such conduct by one of its Customers, the latter undertakes to indemnify the Operator against any conviction pronounced against it as well as to reimburse the Operator for all costs, in particular the lawyers' fees incurred for its defence.

The Client is solely responsible for all the content that it puts online on the Site, for which it expressly declares that it has all the rights and guarantees the Operator that it does not put online content that violates third party rights, in particular intellectual property rights, or constitutes an attack on persons (in particular defamation, insults, insults, etc.), respect for privacy, an attack on public order and morality (in particular apology crimes against humanity, incitement to racial hatred, child pornography, etc.). In the event of a breach of applicable laws, morality or these General Terms and Conditions, the Operator may automatically exclude Customers who have been guilty of such infringements and remove information and references to such content. The Operator is qualified as a host with regard to content uploaded by third parties. As such, it is recalled that the Operator has no general obligation to monitor the content transmitted or stored via the Site. In the event that the Operator is held liable for content posted online by the Client, the latter undertakes to indemnify the Operator against any conviction pronounced against it and to reimburse the Operator for all costs, in particular the lawyers' fees incurred for its defence.

Regardless of any additional contractual warranty (commercial warranty) that may be granted, the Products benefit from the legal warranty of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code (in particular L. 217-4 to L. 217-14 of the Consumer Code) and the warranty against hidden defects provided for in Articles 1641 to 1649 of the Civil Code.

12.2 Legal guarantee of conformity

When you are acting within the scope of the legal guarantee of conformity (if the product(s) are subject to it):

• you have a period of two (2) years from the delivery of the property to act;
• you can choose between the repair or replacement of the good subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
• You are exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods (except for second-hand goods).

12.3 Return Procedure

Return procedure: Upon notification, the Customer will receive the return instructions, including the address to which the product is to be returned. The products must be returned in their original packaging, complete (accessories, instructions, etc.) and accompanied, if possible, by a copy of the purchase invoice (which can be sent back by email).

Return costs: Except in the case of a defective product or proven non-conformity, the return costs are the responsibility of the Customer. If the product is recognised as defective or non-compliant by the Operator, all return costs will be reimbursed to the Customer.

Processing of returns: Upon receipt of the returned products, the Operator undertakes to promptly examine the products and inform the Client that the return will be processed. If the return is validated, the Operator will exchange the product or refund the sums paid according to the Client's wishes within 30 days. This period may be extended if additional investigations need to take place.

Exceptions: Except in the case of defective products or proven non-conformities, products returned incomplete or damaged by the Customer will not be accepted. The Operator reserves the right to refuse the return if the mentioned conditions are not met.

12.4 Warranty against latent defects

You can decide to implement the warranty against hidden defects in the thing sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

Reproduction of Articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the Consumer Code, Article 1641, 1644 and the first paragraph of Article 1648 of the French Civil Code, as in force on the date of these General Terms and Conditions:

Art. L.217-4 of the Consumer Code: "The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility. »

Art. L.217-5 of the Consumer Code: "The goods are in conformity with the contract:

1. If it is fit for the usual use expected of a similar good and, if so:
2. if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;
3. if it has the qualities that a buyer can legitimately expect in the light of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;

1. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer brought to the attention of the seller and which the latter has accepted. »

Art. L.217-7 of the Consumer Code: "Lack of conformity which appears within twenty-four months of the delivery of the goods shall be presumed to exist at the time of delivery unless there is evidence to the contrary.

• For goods sold second-hand, this period is set at six months.
• The seller can challenge this presumption if it is not compatible with the nature of the property or the lack of conformity invoked. »

Art. L.217-9 of the Consumer Code: "In the event of a lack of conformity, the buyer chooses between repairing and replacing the property. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other method in view of the value of the property or the extent of the defect. He is then required to proceed, unless it is impossible, according to the method not chosen by the buyer".

Art. L.217-12 of the Consumer Code: "The action resulting from the lack of conformity shall be time-barred after two years from the delivery of the goods."

Art. 1641 of the Civil Code: "The seller is bound by the warranty in respect of hidden defects in the thing sold which render it unfit for the use for which it is intended or which so diminish this use that the buyer would not have acquired it or would have given only a lower price for it if he had known of them."

Art. 1644 of the Civil Code: "In the case of Articles 1641 and 1643, the buyer has the choice of returning the thing and having the price reimbursed to him, or of keeping the thing and having part of the price reimbursed."

Art. 1648 paragraph 1 of the Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect."

It is recalled that the search for amicable solutions prior to a possible legal action does not interrupt the time limits for the action of legal guarantees or the duration of any possible contractual guarantee.

ARTICLE 13 – PERSONAL DATA

For more information regarding the Operator's use of personal data, please read the Privacy Policy (the "Privacy Policy") carefully. You may review this Privacy Policy on the Site at any time.

ARTICLE 14 – HYPERTEXT LINKS

The hypertext links available on the Site may refer to third-party sites not published by the Operator. They are provided solely for the convenience of the Client in order to facilitate the use of the resources available on the Internet. If the Client uses these links, he/she will leave the Site and then agree to use the third-party sites at his/her own risk or, as the case may be, in accordance with the terms and conditions that govern them.

The Client acknowledges that the Operator does not control or contribute in any way to the development of the terms of use and/or content applicable to or appearing on such third-party sites.

Consequently, the Operator cannot be held liable in any way whatsoever as a result of these hypertext links.

In addition, the Client acknowledges that the Operator cannot endorse, guarantee or adopt all or part of the terms of use and/or the content of these third-party sites.

The Site may also contain promotional hypertext links and/or advertising banners to third-party sites not published by the Operator.

The Operator invites the Client to inform it of any hypertext link on the Site that would allow access to a third-party site offering content contrary to the laws and/or good morals.

The Client may not use and/or insert a hypertext link to the website without the prior written consent of the Operator on a case-by-case basis.

ARTICLE 15 — REFERENCES

Unless expressly refused, the Client authorises the Operator to mention the Client's first and last name in its communication media (display of reviews on the website, etc.).

ARTICLE 16 — GENERAL PROVISION

ENTIRE AGREEMENT OF THE PARTIES

These Terms and Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute the entirety of the rights and obligations of the Company and the Operator relating to their purpose. If one or more provisions of these General Terms and Conditions are declared null and void pursuant to a law, regulation or following a final decision of a competent court, the other provisions will retain their full force and scope. In addition, the fact that one of the parties to these General Terms and Conditions does not invoke a breach by the other party of any of the provisions of these General Terms and Conditions cannot be interpreted as a waiver on its part to invoke such a breach in the future.

REVIEW REVIEW REVIEW PROCEDURE

Audit objective: The Operator undertakes to maintain the integrity and authenticity of the reviews published on its site. This procedure aims to verify the veracity and relevance of the reviews submitted by the Clients in order to provide reliable and transparent information to future buyers.

Publication criteria: All reviews submitted by Customers will be evaluated prior to publication. Criteria include the relevance of the review to the product, the absence of inappropriate, discriminatory or offensive language, and compliance with applicable legal and ethical guidelines.

Verification method:

1. Verification of purchase: Only Customers who have made a verified purchase can submit a review. The Operator verifies that each review is associated with an actual purchase on the site.
2. Moderation by the team: Reviews are moderated by the Operator to ensure that contributions meet the established criteria. The Operator may contact the reviewer to request clarification or additional evidence if necessary.

Right of reply: The Operator reserves the right to respond to any notice posted to clarify a situation or rectify inaccurate information. The right of reply is exercised in a respectful and constructive manner.

Refusal and deletion of reviews: Reviews that do not meet the publication criteria may be disapproved or removed after publication if new information indicates that a review no longer meets the verification standards.

Transparency: The Operator undertakes to maintain transparency by displaying all reviews, whether positive or negative, provided that they comply with the publication criteria.

This procedure protects both the interests of the Customers and the integrity of the Operator by ensuring that only reliable and authentic reviews influence the reputation of the products offered.

BLOCTEL

The Client has the option of subscribing to Bloctel's services in order not to be canvassed by the Operator once the sales contract has been completed (order received). To do so, they must go to the following website: https://www.bloctel.gouv.fr/

CHANGES TO THE TERMS

The Operator reserves the right to modify the content of the Site or the services available therein at any time and without prior notice and/or to temporarily or permanently cease to operate all or part of the Site.

In addition, the Operator reserves the right to modify the location of the Site on the Internet as well as these General Terms and Conditions at any time and without prior notice. The Client is therefore required to refer to these General Terms and Conditions before using the Website.

The Client acknowledges that the Operator shall not be liable in any way to the Client or any third party for any such modifications, suspensions or terminations.

The Operator advises the Client to save and/or print these General Terms and Conditions for safe and long-term storage and to be able to invoke them at any time during the performance of the contract if necessary.

CLAIMS — MEDIATION

In the event of a dispute, you must first contact the company's customer service at the following address: glovegonefur@gmail.com 0623138491.

In the event of failure of the request for a complaint to the customer service department or in the absence of a response from this service within ten (10) days, the Customer may submit the dispute relating to the purchase order or these T&Cs opposing it to the Operator to the following mediator:

CM2C.

The mediator will try independently and impartially to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse the use of mediation and, in the event of recourse to mediation, to accept or reject the solution proposed by the mediator.

The customer is also informed that he can use the Online Dispute Resolution (ODR) platform. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

APPLICABLE LAW

These Terms and Conditions are governed, interpreted and enforced in accordance with French law.

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE CUSTOMER

The Client acknowledges that he/she has carefully read these General Terms and Conditions.

By registering on the Site, the Customer confirms that he or she has read the General Terms and Conditions and accepts them, making him or her contractually bound by the terms of these General Terms and Conditions.

The General Terms and Conditions applicable to the Client are those available on the date of the order, a copy of which dated to date may be given to the Client at the Client's request, so it is specified that any modification of the General Terms and Conditions that would be made by the Operator will not apply to any order placed previously unless expressly agreed by the Client at the origin of a given order.